Call Us: 1-833-ALPHA00 (833-257-4200)

Member Services Program

SPEND TIME HELPING YOUR MEMBERS THRIVE, NOT MANAGING TIME-CONSUMING BACK-END PROCESSES

Membership agreements, lease signing, food service agreements -- they all take time. Let Alpha Fraternity Management help you get that time back! We'll invoice and collect rents and dues online, escrow national dues and fees, and utilize our internet-based software system to get your agreements signed quickly and efficiently.

RESIDENT AND PARENT RELATIONS

  • Provide advance written communication to residents regarding lease signing, security deposits, move-in/out dates, vacation periods, and cold weather procedures
  • Provide online account availability to both member and parent
  • Provide Member Services staff for residents and parents (via phone and email)
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LEASE DOCUMENT MANAGEMENT

  • Create a comprehensive lease document, approved by your attorney, that supports your specific expectations on property use
  • Incorporate disclosures required by your state and city
  • Utilize online document signing for speed and efficiency
  • Track and store executed lease documents
  • Obtain Lease Guarantees from parents

ACCOUNTS RECEIVABLE AND COLLECTIONS ADMINISTRATION

  • Online accounts for members and parents to view their information and make payments
  • Billing and collection of rent, food service, and dues
  • Monthly electronic statement sent to parents and members
  • Accounts receivable reports to chapter officers and alumni board representatives
  • Develop alternate payment plans with residents and parents when necessary
  • Fraud and identity theft protection measures
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Our Collections Success Rates: 98.4% for rent, 94% for dues